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Research into customers' experience of the tax credits helpline using results from the 2009 panel study of tax credits and Child Benefit customers.
Research into customers' experience of claiming the childcare element of Working Tax Credit, using 2009 panel study results.
Research into the benefits of rewriting the Income Tax legislation.
Research into large businesses' customer experience of HMRC.
Research into the Child Trust Fund and its delivery.
These statistics are based on HMRC’s annual Survey of Personal Incomes, a representative sample survey of the tax records of individuals in HMRC’s PAYE, Self Assessment and repayment claims administrative systems.
Research into how people who receive tax credits inform HM Revenue and Customs of their income, work and hours.
Research to see if customers know when to report changes in relationships, specifically regarding new relationships.
Research into European migrant workers understanding and experience of the tax credit system.
Research into the experiences of the Chinese and Indian populations when claiming tax credits.
Research into the Black, Asian and Minority Ethnic communities experiences with HMRC services.
Research on European migrant workers understanding and experience of claiming tax credits.
Research looking into the Children's Centres outreach initiative.
Research into the results of the 2009 Children's Centre survey.
Research looking at customers understanding and experiences of overpayment relating to the tax credits system.
Research into new and updated products within the tax credits claim pack.
Executive summary of analysis into the effectiveness of redesigned tax credits renewals guidance and recommendation for industrialisation.
Research into the move of lone parents' claims from Income Support to Child Tax Credit.
Research on revised Child Benefit claim form and guidance notes.
Research into ideas testing and identifying plans for Small and Medium Enterprises (SMEs) and agents.
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