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Research to assess the reaction of customers to service schemes and discover how they might be improved.
Research into the nature, profile and behaviours of the financial agent community when dealing with HM Revenue and Customs.
Research on how HMRC Processing Customer Relationship Managers can help provide a better service for tax agents.
Research on the quality of service HM Revenue and Customs provides to tax agents.
Research on HMRC's phone line for agents, looking at the performance of the Agent Dedicated Line and ways the service could be improved.
Research to understand employers' opinions of HMRC products and services.
Report on understanding the strengths and weaknesses of the current format of EmployerTalk events.
Research on toolkits produced by HMRC to help agents reduce errors in their client's Self Assessment returns.
Research on the role agents play in the tax compliance of small and medium enterprises.
Research on why employers use HMRC's Employer Orderline to request paper copies of stationery rather than using electronic or online versions.
Research into the effect the Construction Industry Scheme is having on businesses.
This working note explains how customer experience is measured using information from HMRC Customer Surveys.
Research into the evaluation of research and development of tax credit schemes.
Analysis to estimate the price elasticity of demand for alcohols in the UK.
Research into processes used by businesses for making decisions about research and development.
Research on the UK intangible assets tax regime and how businesses are affected by it.
Research into how publishing names of serious defaulters could stop tax evasion.
Research on the compliance costs and commercial impact of temporarily reducing the VAT rate to 15%.
Research into a possible long-term survey of businesses by HMRC.
Research into customer satisfaction of HMRC's tax advice service for businesses.
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