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These documents set out conclusions from OTS research into ways to measure complexity in the tax system.
First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government
Understanding Needs Enhanced Support customers who call HM Revenue and Customs Contact Centres
Research into self-employed customers' views on paying Class 2 National Insurance contributions.
Research to understand whether customers’ experiences of HMRC services influence their attitudes towards their tax obligations and behaviour.
Research to test new guidance for the cash basis and simplified expenses small business schemes.
Research on the education and help HM Revenue and Customs gives to the newly self-employed.
This report relates to the Child Trust Fund (CTF) ‘official’ statistics that have been prepared annually by HM Revenue & Customs (HMRC) for the following CTF publications
Research into large businesses' views on tax policy and procedure.
Research on using demographic, socio-economic and personal data in prediction models for behaviour and attitudes towards tax.
Research to measure customer satisfaction for the specialist personal tax helplines.
Research into the way HM Revenue and Customs communicates with tax credit and Child Benefit customers.
Research to test a new telephone system which uses speech recognition technology.
Research on results of the HMRC Customer Survey for 2008 to 2013.
Table 2.8 gives a breakdown of net receipts of income tax by type of receipts, covering the period 2001 to 2002 to 2012 to 2013.
Includes Inheritance Tax thresholds and excepted estates limits from 1988.
Research on HMRC's 2012 to 2013 Tax for Business Self Assessment campaign.
Research on HM Revenue and Customs' Electricians Tax Safe Plan campaign.
Research to test forms and guidance given to care and support employers by HM Revenue and Customs.
Research on the personal tax system and tax statements.
Research on usability testing of the Online Tax Registration Service prototypes for the One Click service.
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