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Primary quantitative analysis of VAT business customers and Income Tax business customers to track and monitor awareness of, and readiness for, Making Tax Digital.
Qualitative research to understand the customer journey of small, micro and nano businesses that cannot meet their tax liabilities.
This research aimed to build understanding of the types of support and communication most likely to have a positive appeal, impact and effectiveness in supporting businesses’ transition to Making Tax Digital.
The main aim of this research was to find out tax agents’ responses to these 2 new digital services.
This research aimed to help HMRC understand small business and landlord customers’ potential engagement with Making Tax Digital (MTD).
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