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This report sets out how HM Revenue and Customs measures the yield from Diverted Profits Tax.
This research aimed to help HMRC understand small business and landlord customers’ potential engagement with Making Tax Digital (MTD).
Mixed methods research exploring customer reactions to the introduction of ‘In-year coding’ to help inform the design of the system and related communications.
Qualitative research with individuals to understand attitudes, likely behaviour and engagement with Making Tax Digital.
Research to understand customers’ current digital behaviours and attitudes and how HMRC can maximise uptake of the Personal Tax Account.
Research to understand customer preferences and attitudes towards contact channels when using digital services.
Research to understand how HMRC can address customer reassurance needs through digital rather than traditional channels.
Research to develop and understand a digital segmentation to better tailor communications and services for customers around the Personal Tax Account (PTA).
Research to understand customer needs and drivers around providing tax information by engaging them in the design of Making Tax Digital (MTD) principles.
Mixed-methods research exploring saving behaviours of the population eligible for Help to Save, and how to encourage them to open the account and regularly save.
This report describes the main findings from research in 2017 to understand public perceptions of HM Revenue and Customs.
This research provides estimates of the percentage of business-to-consumer sales as a proportion of overall sales for the VAT unregistered population.
The UK’s VAT-registered business population, provisional statistics for 2017, for businesses declaring trade in goods with EU and non-EU countries.
This report presents the latest findings from the 2015 to 2016 Error and Fraud Analytical Programme, which measures error and fraud in the tax credits system.
Geographical analysis of Child Benefit at country, region, local authority and Parliamentary constituency levels.
Ready reckoner of appropriate percentage for calculating car benefit charge.
Research into the impact of revisions to standard texts used in letters to customers.
This research examines how companies with fewer than 4 employees work with clients, how they derive their income, and what they do with it.
This research explored the knowledge and use of VAT partial exemption among businesses in 17 industry sectors.
Research exploring small businesses and landlords attitudes, behaviours and digital capability relevant to Making Tax Digital for Business.
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