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A findings report on the Competition and Markets Authority’s (CMA) review of price marking practices by different types of grocery retailers.
The Competition and Markets Authority (CMA) has released its AI strategic update, which sets out how it is ensuring consumers, businesses and the wider economy reap the benefits of developments in AI, while harms are mitigat…
Introduction The CMA is an independent non-ministerial UK Government…
This research investigates the prevalence of fake reviews on UK e-commerce platforms and assesses the impact and subsequent harm they can have on UK consumers.
Read the full report on Fake online reviews research: estimating the…
This research was commissioned to help build and strengthen the DCMS Digital Regulation Policy team’s evidence base regarding digital consumer issues.
Study of the problems consumers faced with purchases, their impacts on consumers and how successfully they were resolved.
Two papers from the CMA's Behavioural Hub discussing and summarising evidence on online choice architecture (OCA) and how it potentially causes harm.
An update on the CMA’s work in response to the coronavirus pandemic.
Paper from the CMA's Data, Technology and Analytics (DaTA) Unit, identifying potential harms to competition and consumers from the use of algorithms.
An assessment of the safety and legal issues relating to the manufacture, sale and installation of 3D printed spare parts made by unauthorised manufacturers for use in consumer domestic appliances.
An assessment of the safety implications of domestic virtual reality systems.
A review of the safety risks of domestic battery energy storage systems and measures to mitigate these.
A review of the use of blockchain and other distributed ledger technologies to verify the provenance of goods.
Research into consumer awareness and attitudes to fire safety information on soft furnishings and testing designs for new fire safety labels.
A review of 25 large white goods manuals against criteria based on industry practices and standards.
Research testing behaviourally-informed product recall messages with a consumer panel.
Research into consumer attitudes and behaviours in relation to product safety.
Summary of the Covid-19 online consumer survey that took place in three waves between 9 April to 6 July.
The CMA has today published an update from its COVID-19 Taskforce, set up to monitor and respond to consumer and competition problems arising from the pandemic.
Sets out the evidence, analysis, conclusions and recommendations from the Airline Insolvency Review.
This paper sets out the CMA’s key findings from its programme of work on vulnerable consumers.
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