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Bring photo ID to vote Check what photo ID you'll need to vote in person in the General Election on 4 July.
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
The IPO customer charter sets out our approach to supporting innovation and creativity through excellent customer service.
This research helped us to improve our understanding of customers’ experiences of the time it takes to resolve a query with HMRC.
Employment Tribunal decision.
Providing the opportunity for feedback on a wide range of policy issues
The Customer experience score is a composite measure derived from four dimensions of customer experience.
Results of our 2024 pharmaceutical industry customer survey carried out by an independent party.
This working note explains how customer experience is measured using information from HMRC Customer Surveys.
Qualitative research to understand the customer journey of small, micro and nano businesses that cannot meet their tax liabilities.
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