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Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
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