Winter Fuel Payment
Check if you need to claim
Most people get the Winter Fuel Payment automatically if they’re eligible.
You do not need to claim if you get any of the following:
- Pension Credit
- Universal Credit
- Income Support
- income-related Employment and Support Allowance (ESA)
- income-based Jobseeker’s Allowance (JSA)
- Child Tax Credit
- Working Tax Credit
You will need to claim if you’re eligible and live abroad.
Get help and advice
Call the Winter Fuel Payment Centre if you’re not sure if you’re eligible. You cannot make a claim by phone.
Winter Fuel Payment Centre
Email enquiry form
Telephone: 0800 731 0160
Textphone: contact Relay UK on 18001 then 0800 731 0160
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Find out about call charges
Winter Fuel Payment Centre opening times over Christmas and New Year
| Date | Opening times |
|---|---|
| Tuesday 24 December 2024 | Open 8am to 5pm |
| Wednesday 25 December 2024 | Closed |
| Thursday 26 December 2024 | Closed |
| Friday 27 December 2024 | Closed (except in Scotland open 8am to 5pm) |
| Monday 30 December 2024 | Open 8am to 6pm |
| Tuesday 31 December 2024 | Open 8am to 5pm |
| Wednesday 1 January 2025 | Closed |
| Thursday 2 January 2025 | Open 8am to 6pm |