Winter Fuel Payment

Report a change or cancel your payment

Contact the Winter Fuel Payment Centre if you’re eligible for a Winter Fuel Payment and you:

need to report a change of circumstances
need to change your address or personal details
want to cancel future payments
want to return a payment

Report any change of circumstances as soon as possible - for example, if you stop getting a benefit, move house or move into a care home. These can affect how much Winter Fuel Payment you get.

If you cancel your payments, you can change this at any time.

Contact the Winter Fuel Payment Centre

When you contact the payment centre, you’ll need to tell them your personal details like:

your name
your address
your date of birth
your National Insurance number

You can either call the helpline or send a letter by post.

If you’re in the UK

Telephone: 0800 731 0160
Textphone: contact Relay UK on 18001 then 0800 731 0160
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Find out about call charges

Winter Fuel Payment Centre
Mail Handling Site A
Wolverhampton
WV98 1LR

If you’re outside the UK

Telephone: +44 (0)191 218 7777
Textphone: contact Relay UK on +44 (0)151 494 2022 then 0800 731 0160
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Find out about call charges

Winter Fuel Payment Centre
Mail Handling Site A
Wolverhampton
WV98 1ZU
UK