Biometric residence permits (BRPs)

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Report a problem with your BRP

You cannot get a replacement biometric residence permit (BRP).

BRPs are being replaced by eVisas. An eVisa is an online record of your immigration status. 

If there are any problems with your BRP when you get it, you’ll need to:  

You can also ask for an administrative review if both of the following apply:

  • you applied for your visa from inside the UK

  • there are mistakes in the length or conditions of your visa

What you do not need to report

You do not need to tell UKVI if your BRP expires on 31 December 2024 but your immigration status (for example, your visa) allows you to stay longer.

You need to set up access to your eVisa so you can prove your immigration status online after your BRP expires.

If you’re in the UK and your BRP has not arrived

You can contact the Home Office about your BRP delivery if your decision email or letter saying that you can remain in the UK arrived more than 10 days ago.

You should only contact the Home Office if any of the following apply:

  • you have already contacted Royal Mail, and they could not help you
  • you do not have a tracking number to track your delivery with Royal Mail
  • you missed the delivery of your BRP more than 21 days ago

You’ll need:

  • your full name, date of birth and nationality
  • an email or postal address
  • your decision email or letter

You can get someone to contact the Home Office for you, for example a legal representative, charity, employer, college or university.

Do not use this service if Royal Mail tried to deliver your BRP and left a card, or sent a text message or email. Contact them to rearrange delivery or collect your BRP from your local delivery office.

Report that your BRP has not arrived.

The Home Office will email you to tell you what to do next. You’ll usually get a response within 7 days. It’ll take longer if you do not give an email address.

View a printable version of the whole guide

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