Collection

How to contact the IAA

This page provides information on how to get in touch with the IAA.

• From: Immigration Advice Authority
• Published: 7 February 2020
• Last updated: 25 January 2024 — See all updates

To contact the IAA, first use our online portal to ask a query or to make a complaint.

The Customer Service Unit is also available by email at: info@immigrationadviceauthority.gov.uk. They will pass on your query to the correct part of the organisation.

For media enquiries only, please email: pressoffice@immigrationadviceauthority.gov.uk.

You can call us on 0345 000 0046 between 9am and 12pm, Monday to Friday, except public holidays.

To send anything by post, please address to:

Immigration Advice Authority
PO Box 567
Dartford
DA1 9XW

Published 7 February 2020
Last updated 25 January 2024 + show all updates

1. 25 January 2024

   New Press enquiry email address added.

2. 2 August 2023

   Includes details of the OISC online portal and the new hours for our Customer Service Unit.

3. 23 November 2022

   The PO Box address for the OISC has been added

4. 1 April 2022

   New contact process for the OISC

5. 14 January 2021

   Updated information on how to contact the OISC and how to make payments in conection with applications.

6. 24 April 2020

   Adviser Finder is back up again

7. 23 April 2020

   Updated info

8. 24 March 2020

   Information about the OISC during the National Emergency

9. 19 February 2020

   Update message re the register and adviser finder

10. 7 February 2020

    First published.