Collection

Complaints about immigration advisers

Information from the Immigration Advice Authority (IAA) on making complaints.

• From: Immigration Advice Authority and Office of the Immigration Services Commissioner
• Published: 8 August 2014
• Last updated: 3 August 2023 — See all updates

This collection brings together relevant complaint forms and guidance on how the IAA deals with complaints about people providing immigration advice.

It also includes:

• guidance on the IAA re-direction scheme
• tips for submitting a complaint letter directly to your immigration adviser

You can also visit our online portal for a more convenient way to submit a complaint.

Documents

• Complaints form
  • 14 October 2024
  • Form
• Complaints scheme
  • 1 June 2023
  • Statutory guidance
• Complaints redirection scheme for regulated organisations
  • 1 April 2016
  • Statutory guidance
• Tips on writing a complaint letter to your immigration adviser
  • 28 October 2015
  • Guidance

Published 8 August 2014
Last updated 3 August 2023 + show all updates

1. 3 August 2023

   Have added information re the OISC's online portal

2. 28 October 2015

   Collection updated

3. 8 August 2014

   First published.