Statutory guidance

Complaints scheme

How the Immigration Advice Authority deals with complaints against people providing immigration services.

From:
Immigration Advice Authority and Office of the Immigration Services Commissioner
Published
9 December 2012
Last updated
1 June 2023 — See all updates

Documents

Complaints scheme 2023

PDF, 405 KB, 15 pages

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Details

This document explains how the Immigration Advice Authority deals with complaints against people who:

  • provide immigration advice or services
  • are employed by a regulated organisation and are working under its supervision

It also provides details of our correspondence address.

Updates to this page

Published 9 December 2012
Last updated 1 June 2023 + show all updates

  1. The correspondence address has been updated.

  2. UPDATED 2020 version of the scheme

  3. HTML version added

  4. New OISC complaints scheme has been published.

  5. First published.

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