Statutory guidance

Complaints redirection scheme for regulated organisations

Guidance for regulated organisations on the Immigration Advice Authority complaints redirection scheme.

From:
Immigration Advice Authority and Office of the Immigration Services Commissioner
Published
9 July 2014
Last updated
1 April 2016 — See all updates

Documents

Complaints redirection scheme

PDF, 748 KB, 5 pages

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Details

The Immigration Advice Authority (IAA) complaints redirection scheme gives regulated IAA organisations the opportunity to resolve their complaints without IAA involvement.

This document gives details on the benefits of the complaints redirection scheme and the process.

Updates to this page

Published 9 July 2014
Last updated 1 April 2016 + show all updates

  1. Guidance updated.

  2. Guidance updated

  3. First published.

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