Statutory guidance

Complaints re-direction scheme for regulated organisations

Guidance for regulated organisations on the OISC complaints re-direction scheme.

• From: Office of the Immigration Services Commissioner
• Published: 9 July 2014
• Last updated: 1 April 2016 — See all updates

Documents

Complaints re-direction scheme

PDF, 748 KB, 5 pages

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Details

The Office of the Immigration Services Commissioner (OISC) complaints re-direction scheme gives regulated OISC organisations the opportunity to resolve their complaints without OISC involvement.

This document gives details on the benefits of the complaints re-direction scheme and the process.

Published 9 July 2014
Last updated 1 April 2016 + show all updates

1. 1 April 2016

   Guidance updated.

2. 15 October 2015

   Guidance updated

3. 9 July 2014

   First published.