CMA’s work in the funerals sector
Information about the CMA’s work in the funerals sector, to help professionals working in it to comply with the Funeral Market Order.
The CMA exists to promote a fair and competitive environment, where businesses and the UK economy thrive, and consumers can be confident they are getting great choices and fair deals.
In 2020, we published a final report, marking the end of our market investigation into funeral services. In this report, we identified some concerns with the market, including around pricing and transparency. Following this, the Funerals Market Investigation Order 2021 introduced a range of legal obligations on funeral directors and crematorium operators to tackle those problems.
If you work in the funerals sector, take a look at the information and resources below and make sure you understand how to be compliant with the Order.
Things to know when arranging a funeral
Our short guide and video explain what to look out for when arranging a funeral for a loved one. It is important that funeral directors and crematorium operators are transparent about how much things cost.
How to comply with the Funerals Market Order
Our funerals market investigation identified several concerns with the sector, and the Order introduced a range of legal obligations on funeral directors and crematorium operators to tackle the problems.
To help businesses, we have published guidance to help understand what you need to do to be compliant with the Order.
Our blog, Why the CMA is making changes to the funeral sector, explains more about why the Order is needed. Another blog post gives more guidance on complying with the Order.
Background to the Funerals Market Order
Our funerals market investigation identified concerns with the sector. This Order introduced a range of legal obligations on funeral directors and crematorium operators to tackle the problems we identified.
Submit your financial information and compliance statements
You can submit your financial information and compliance statements using our online service.
Letters sent to non-compliant funeral directors
The CMA monitors compliance in the sector. We sent these letters to funeral directors we found to be in breach of the Funerals Market Investigation Order 2021.
Annual reviews of the funerals sector
We review the funerals sector annually to understand what’s happening in the market.