Research and analysis
Compensation Recovery Unit customer satisfaction survey 2014
A report about the findings of the 2014 Compensation Recovery Unit customer satisfaction survey.
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The 2014 Compensation Recovery Unit (CRU) customer satisfaction survey asked insurance companies and compensators, injured persons’ solicitors and National Health Service Trusts about their level of satisfaction with its service.
This report sets out the findings of the survey, identifying areas of strength as well as improvements that could be made.