Damaged British passports: caseworker guidance
Tells HM Passport Office staff how to check a damaged British passport received as a supporting document, and how to replace a damaged British passport.
Documents
Details
This guidance tells HM Passport Office staff how to assess British machine readable passports for damage, wear and tear or fraudulent tampering and how to handle applications to replace these passports. Machine readable passports have a burgundy or dark blue (soft) cover.
This guidance does not cover Old Blue (hardback style) passports.
Updates to this page
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This guidance has been updated to: remove an instruction to transfer applications to the Application Management System (AMS), remove Document Management Service processes, clarify it is the examiner’s responsibility to decide if a damaged passport must be destroyed, change the DAP task from ‘Customer reported passport damaged’ to ‘Customer reported damaged passport’.
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This guidance has been updated to make minor terminology changes.
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Added version 13.0 of guidance.
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Accessible version added.
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Updated guidance renamed as 'damaged British passports'.
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New guidance published.
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First published.