CSLM3010 - About CSL: Enquiries: queries from borrowers
Queries relevant to the Student Loans Company
Queries relevant to HMRC
Queries relevant to the Student Loans Company
The Student Loans Company is responsible for administering the borrower's loan account.
Typical queries relevant to the Student Loans Company are
- What is the balance on my loan account?
- When will I repay my loan?
- Can I defer making repayments due to hardship?
- What is my plan type?
You can find the answer to many queries by logging into your online student loan account.
If the query is clearly proper to the Student Loans Company and cannot be resolved online, you can contact the Student Loans Company.
Queries relevant to HMRC
HMRC is responsible for collecting Student and or Postgraduate Loan repayments from UK resident taxpayers, either
- From the borrower's pay, by deductions made by the employer
Or
- Through Self Assessment
Typical queries relevant to HMRC are
- Why has my employer deducted Student and or Postgraduate Loan repayments?
- Has my employer deducted too much from my wages?
- Why is there a Student and or Postgraduate Loan repayment charge on my SA bill?
You can find more information about repyaing your loan on gov.uk.
If you complete a self assessment tax return you can find more information here.
If you cannot find the answer to your query you can contact HRMC. You can find the relevant contact numbers on CSLM1015.