CSLM7040 - Complaints: student loan complaints: complaints - excessive deductions
There may be occasions where due to an error the employer makes an excessive Student and or Postgraduate Loan deductions from a borrower’s pay, for example, if the Student or Postgraduate Loan Deduction Tables have been misunderstood or a payroll error was made.
The borrower should speak to their employer in the instance of over deductions to resolve the error.
If the error has been made in year, the employer can make the amendments when the next Full Payment summary (FPS) is sent.
If the error is discovered after the year end has passed then the borrower can contact HMRC to make the refund.