IHTM02000 - Communications: contents

Summary

1. IHTM02001

   Summary

Confidentiality and disclosure of information

1. IHTM02005

   Data protection
2. IHTM02011

   Confidentiality and disclosure of information: Introduction

Confidentiality and disclosure of information: Legislation

1. IHTM02021

   Confidentiality and disclosure of information: Legislation: Finance Act 1989
2. IHTM02022

   Confidentiality and disclosure of information: Legislation: Data Protection Act 1984

Confidentiality and disclosure of information: The general rule on disclosure and its operation

1. IHTM02031

   Confidentiality and disclosure of information: The general rule on disclosure and its operation: Disclosure - the general rule and its operation
2. IHTM02032

   Confidentiality and disclosure of information: The general rule on disclosure and its operation: Who is entitled to disclosure?
3. IHTM02033

   Confidentiality and disclosure of information: The general rule on disclosure and its operation: Disclosing information to public bodies

Confidentiality and disclosure of information: Incoming telephone calls

1. IHTM02041

   Confidentiality and disclosure of information: Incoming telephone calls: Introduction
2. IHTM02044

   Confidentiality and disclosure of information: Incoming telephone calls: What to request on answering the telephone
3. IHTM02045

   Confidentiality and disclosure of information: Incoming telephone calls: Dealing with incoming telephone calls
4. IHTM02046

   Confidentiality and disclosure of information: Incoming telephone calls: Requests for information on an incoming telephone call
5. IHTM02047

   Confidentiality and disclosure of information: Incoming telephone calls: Procedure where it is not possible to verify a caller's identity from the information held on file
6. IHTM02048

   Confidentiality and disclosure of information: Incoming telephone calls: Effect of these rules on customer service
7. IHTM02049

   Confidentiality and disclosure of information: Incoming telephone calls: Requests for information over the telephone from other government departments
8. IHTM02050

   Confidentiality and disclosure of information: Incoming telephone calls: Summary - Business By Telephone (BBT) Helpcard

Confidentiality and disclosure of information: Procedure for disclosure of information

1. IHTM02061

   Confidentiality and disclosure of information: Procedure for disclosure of information: Introduction
2. IHTM02062

   Confidentiality and disclosure of information: Procedure for disclosure of information: How to deal with requests for information
3. IHTM02063

   Confidentiality and disclosure of information: Procedure for disclosure of information: Charging for provision of information
4. IHTM02064

   Confidentiality and disclosure of information: Procedure for disclosure of information: Limited disclosure for Capital Gains Tax (CGT) purposes
5. IHTM02065

   Confidentiality and disclosure of information: Procedure for disclosure of information: Extent of disclosure for CGT purposes
6. IHTM02066

   Confidentiality and disclosure of information: Procedure for disclosure of information: Disclosure of information about aggregable property
7. IHTM02067

   Confidentiality and disclosure of information: Procedure for disclosure of information: Disclosure of information obtained from tax returns
8. IHTM02068

   Confidentiality and disclosure of information: Procedure for disclosure of information: Disclosure of information obtained under double taxation agreements

HumInts

1. IHTM02075

   Confidentiality and disclosure of information: HumInts: What is a HumInt?

Correspondence: General instructions about correspondence

1. IHTM02082

   Correspondence: General instructions about correspondence: Introduction
2. IHTM02083

   Correspondence: General instructions about correspondence: Receiving and filing of correspondence
3. IHTM02084

   Correspondence: General instructions about correspondence: Delay and priorities in dealing with correspondence
4. IHTM02085

   Correspondence: General instructions about correspondence: Special Commissioners and First-tier Tribunal decisions and contentious correspondence
5. IHTM02087

   Correspondence: General instructions about correspondence: Civil Partnerships - notes on terminology and language
6. IHTM02088

   Correspondence: General instructions about correspondence: Original documents

Correspondence: Incoming correspondence

1. IHTM02091

   Correspondence: Incoming correspondence: Acknowledgements/holding letters
2. IHTM02092

   Correspondence: Incoming correspondence: Letters addressed personally
3. IHTM02093

   Correspondence: Incoming correspondence: Requests for payment of a fee by this Office for copying lost documents
4. IHTM02094

   Correspondence: Incoming correspondence: Letters from HumInts
5. IHTM02097

   Correspondence: Incoming correspondence: Members of the Royal Family

Correspondence: Outgoing correspondence

1. IHTM02111

   Correspondence: Outgoing correspondence: Names and addresses of correspondents
2. IHTM02112

   Correspondence: Outgoing correspondence: Format of outgoing correspondence
3. IHTM02113

   Correspondence: Outgoing correspondence: Envelopes
4. IHTM02114

   Correspondence: Outgoing correspondence: Postal system for mainland UK, Northern Ireland, Channel Islands and Isle of Man
5. IHTM02115

   Correspondence: Outgoing correspondence: Postal system for all countries outside the UK
6. IHTM02116

   Correspondence: Outgoing correspondence: Reply paid envelopes
7. IHTM02117

   Correspondence: Outgoing correspondence: Recorded delivery service or registered post

Personal applicants

1. IHTM02161

   Personal applicants: Seeing things from the personal applicants viewpoint
2. IHTM02162

   Personal applicants: Writing effective letters to personal applicants
3. IHTM02163

   Personal applicants: Telephone conversations with personal applicants
4. IHTM02164

   Personal applicants: Potential areas of difiiculty
5. IHTM02165

   Personal applicants: Cases involving agents where the personal representative becomes involved
6. IHTM02166

   Personal applicants: Summary

Taxpayers with disabilities/special needs

1. IHTM02171

   Taxpayers with disabilities/special needs: Introduction
2. IHTM02172

   Taxpayers with disabilities/special needs: Services to blind and partially sighted taxpayers
3. IHTM02173

   Taxpayers with disabilities/special needs: Services to deaf and hearing impaired taxpayers
4. IHTM02174

   Taxpayers with disabilities/special needs: Services for non-English speaking taxpayers

General enquiries

1. IHTM02181

   General enquiries: Helpline
2. IHTM02183

   General enquiries: Advice and information

Use of telephones

1. IHTM02191

   Use of telephones: Introduction
2. IHTM02192

   Use of telephones: Use of the telephone
3. IHTM02194

   Use of telephones: Points to remember when answering the telephone

Handling of complaints/compliments

1. IHTM02243

   Handling of complaints/compliments

Translations and non-English speaking customers

1. IHTM02261

   Translations and non-English speaking customers: Translations