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This collection brings together all customer updates published by the Crown Commercial Service (CCS).
This research sought to identify, develop and test support options that could help prevent debt among Self Assessment customers.
Research undertaken with representatives of race, disability and gender groups so HMRC can better understand customer needs.
Bank scores reveal what’s out there for customers and holds providers to account during time of financial pressure
Employment Tribunal decision.
Research to develop and understand a digital segmentation to better tailor communications and services for customers around the Personal Tax Account (PTA).
Qualitative research exploring views on the newly designed prototypes of the P2 Coding Notice and the P800 end of year tax calculation.
Analysis of the DWP working age customer base.
Data on UK Visas and Immigration (UKVI) customer service operations.
Research to explore the views and experiences of Child Benefit customers.
Research to explore what an increasingly effortless customer experience might look like for customers across various tax and benefits regimes.
The CMA has secured commitments from 2 of the largest digital players, Amazon and Meta, in 2 separate cases, benefitting sellers and customers by ensuring fair competition on their retail platforms.
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