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A report about the findings of the 2021 Compensation Recovery Unit customer satisfaction survey.
Research into large businesses' experiences of dealing with HMRC, their views on administration of tax policy and wider influences on their attitudes to tax.
Employment Tribunal decision.
Results of the 2016 Information Management customer survey
This report shows DCMS progress towards implementing HMG's December 2013 Guidance on Customer Service Lines
First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government
Results of the 2017 Information Management customer survey undertaken by the Coal Authority.
This research sought to understand Small and Medium Enterprise (SME) customer views on YouTube support videos.
Customer service standards for work visa applications if you're applying from inside or outside the UK.
The latest information from the Crown Commercial Service to help government, public and third sector organisations buy common goods and services.
Customer service standards for Ukraine visa applications if you're applying from outside the UK.
A selected summary of findings from the annual survey carried out by research agent Ipsos MORI in the autumn of 2014.
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