We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
The Environment Agency's position on unacceptable behaviour by customers towards its staff.
An independent research report.
Employment Tribunal decision.
New laws to be introduced to ban unavoidable hidden fees to force businesses to be upfront with customers
First published during the 2022 to 2024 Sunak Conservative government
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
Tells HM Passport Office staff how guidance changes for customers when they move across an age boundary while we are processing their application.
This guide sets out what you can expect from us and what we expect of you when dealing with complaints, correspondence and all other contact with us
Documents that we may need to see about you and your company as part of our due diligence processes
The IPO customer service standards tell you the level of service you can expect and how we are performing against these targets.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).