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Reports, analysis and official statistics
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Data, Freedom of Information releases and corporate reports
Analysis of the DWP working age customer base.
Research looking at customers understanding and experiences of overpayment relating to the tax credits system.
Tells HM Passport Office staff about handling supporting documents for British passport applications and when they can or cannot be accepted.
Research into exploring tax credits customers' renewal behaviour
Employment Tribunal decision.
Report on improving Personal tax customers' experience of dealing with HM Revenue and Customs.
Research into large businesses' experiences of dealing with HMRC, their views on administration of tax policy and wider influences on their attitudes to tax.
Research into customer communication preferences relating to potential changes to penalty regimes for Self Assessment and VAT.
Data on UK Visas and Immigration (UKVI) customer service operations.
Find out how the Rural Payments Agency (RPA) handles your personal data
Research into the key considerations for business when choosing Making Tax Digital software.
How to charge and account for VAT on the movement of goods between Northern Ireland and EU member states (VAT Notice 725).
Research on customers expectations of HM Revenue and Customs' digtal services.
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