We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Bring photo ID to vote Check what photo ID you'll need to vote in person in the General Election on 4 July.
Research to explore what an increasingly effortless customer experience might look like for customers across various tax and benefits regimes.
Research into large public bodies' experience of HM Revenue and Customs services.
Aggregated results from the quarterly survey waves in the 2013 to 2014 financial year for each customer group with, where appropriate, comparisons with previous years.
Research to look into customers’ experience of dealing with HM Revenue and Customs.
Research into large businesses' experiences of dealing with HMRC, their views on administration of tax policy and wider influences on their attitudes to tax.
The CMA has secured commitments from 2 of the largest digital players, Amazon and Meta, in 2 separate cases, benefitting sellers and customers by ensuring fair competition on their retail platforms.
A report about the findings of the 2021 Compensation Recovery Unit customer satisfaction survey.
A selected summary of findings from the annual survey carried out by research agent Ipsos MORI in the autumn of 2013.
This guide sets out what you can expect from us and what we expect of you when dealing with complaints, correspondence and all other contact with us
Analysis of the DWP working age customer base.
Customer service standards for work visa applications if you're applying from inside or outside the UK.
Research on customer perceptions of HM Revenue and Customs' contact centres.
A report summarising the results of the SIA's 2023 customer satisfaction survey.
This document tells HM Passport Office staff how customers can apply for a passport using Local Services.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).