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Departments, agencies and public bodies
News stories, speeches, letters and notices
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Reports, analysis and official statistics
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Data, Freedom of Information releases and corporate reports
This report describes the main findings from the department's 2021 customer survey.
Find out how the Rural Payments Agency (RPA) handles your personal data
Our Chief Technology Officer Kean Jones reflects on how we’re working towards smooth and seamless technology for our customers.
Customer declaration of specific uses of the scheduled category 1 or 2 substances (multiple transactions).
Research to understand the support needs and experiences of customers who use these organisations for support with their tax affairs.
An HMRC-sponsored forum, the Disabled Customers Consultation Group (DCCG) was set up in January 2008 to help HM Revenue and Customs (HMRC) to understand the needs of disabled customers and to improve the services provided.
Find out if you need to pay VAT when you sell goods to customers in the UK using an online marketplace.
This research aimed to identify the communication and information needs of customers approaching retirement.
DBS' Associate Director for Innovation discusses the role of AI and automation to support our customer service colleagues and enhance customers' experiences.
This report details the findings from the 2021 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
How we can work together to deliver an effective, efficient and consistent service.
Immigration staff guidance on sponsorship customer service standards.
Tells HM Passport Office staff how to handle customers who exhibit threatening, abusive or violent behaviour.
Research which explored business customers’ use of the Business Tax Account.
We understand that some of our customers may need additional support from us.
For the first time, over 1.2 million ‘eligible’ non-household customers in England can choose their water supplier (from 3 April 2017).
This webinar looks at the information an organisation makes available to clients, or potential clients, and how the consumer's expectations can be met.
Don’t include personal or financial information like your National Insurance number or credit card details.
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