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Tells HM Passport Office staff what to do if they're concerned about customers who have threatened to harm themselves or others.
Our newsletters highlight news and information for all Forestry Commission customers, they are issued via email. National grants and regulations eAlerts are stored on this page.
The IPO marks a game-changing moment as the first patent is filed in new ‘One IPO’ service.
This report details the findings from the 2017 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
The HMRC Customer Survey Annual Report describes the main findings from the latest wave of data collection (2014 to 2015).
This measure is about changes to the data HMRC requires from employers, some shareholders in owner-managed businesses, and customers who are self-employed.
This report describes the main findings from the department's 2019 customer survey.
This report details the findings from the 2020 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
Find out what unacceptable or unreasonable actions are and how we approach them.
Findings from the 2014 tax credits panel study looking at customer understanding and experience of the tax credits system, digital services and the transition to Universal Credit.
How many requests for information we send to customers about their applications.
Findings of two phases of research conducted for the DWP, to explore the attitudes and perceptions of people in retirement age.
Find out your VAT obligations if you use an online marketplace to sell goods in the UK.
Rules for online and distance selling for businesses
Research to better understand Self Assessment customers dealing with financial difficulties.
Our customer charter explains what you can expect from us and what your responsibilities are in return.
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