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Reports, analysis and official statistics
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Data, Freedom of Information releases and corporate reports
Documents that we may need to see about you and your company as part of our customer due diligence 'Know your Customer' process.
Customer experiences of the PDCS complaints process and recommendations to address identified barriers and challenges.
This report details the findings from the 2019 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
A selected summary of findings from the annual survey carried out by research agent Ipsos MORI in the autumn of 2014.
Research into the attitudes and barriers faced by unrepresented Corporation Tax customers when using filing their tax returns online.
Find out about the Large Corporates Forum and its purpose.
Waste electrical and electronic equipment (WEEE) - retailer and wholesaler responsibilities, waste collection and compliance schemes.
This document tells HM Passport Office staff how customers can apply for a passport using Local Services.
This paper sets out the criteria HMRC will use to identify vulnerable customers in relation to Direct recovery of Debt legislation.
Data protection rules for businesses in recruiting staff, keeping staff records and using CCTV
To offer credit to consumers you must be authorised by the Financial Conduct Authority (FCA) and join the Financial Services Register
Research into the way HM Revenue and Customs communicates with tax credit and Child Benefit customers.
Guidance for immigration advisers on invoicing customers from the Office of the Immigration Services Commissioner (OISC).
An executive summary of the quantitative findings from the Insolvency Service’s annual customer service survey.
Good practice in the design and presentation of customer survey evidence in merger cases.
Find out how to work out what VAT to charge when goods are sold if you’re an online marketplace operator.
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