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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Evaluation of the BIS impact assessment for consumer redress for misleading and aggressive commercial practices
Appendices for the research into tax credit customers needs during their transition out of the tax credit system.
A summary report of findings from the 5th wave of research on the Green Deal customer journey.
Annual results from the Export Client Survey which measures the quality and impact of the Department for Business and Trade’s (DBT) export promotion services.
Upper Tribunal Tax and Chancery decision of Judge Greg Sinfield and Judge Guy Brannan on 23 April 2024
Emerging techniques on how to prevent or minimise the environmental impacts of industrial hydrogen production from methane or refinery fuel gas with carbon capture for storage.
Two research reports providing the results from a pilot with Council Tax customers.
Analysis of results of the HMRC Customer Survey for 2008 to 2011.
Research on possible changes to the HMRC Customer Survey for 2011 to 2015.
Find out the information you must give to customers on food products and how to give it.
Research into large businesses' customer experience of HMRC.
First published during the 2022 to 2024 Sunak Conservative government
New laws to be introduced to ban unavoidable hidden fees to force businesses to be upfront with customers
Data on UK Visas and Immigration (UKVI) customer service operations.
Research into the Large Business Customer Survey results from 2009.
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