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Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
A report providing an overview of the main achievements and lessons learned from the UKCN’s collaboration on remedies in consumer markets.
Public consultation on HM Treasury proposals for the application of IFRS 15 Revenue from contracts with customers in the Financial Reporting Manual (FReM).
First published during the 2016 to 2019 May Conservative government
How we contact customers when carrying out surveys, information we’ll never ask for and details of current surveys.
Research which explored customers' experience of the Profit Diversion Compliance Facility and Diverted Profits Enquiry Process.
Quantitative and qualitative research exploring the role of energy labels in shaping consumer choices around energy efficiency.
The IPO customer service standards tell you the level of service you can expect and how we are performing against these targets.
Robert Wilson will take on the role for a three-year term
First published during the 2022 to 2024 Sunak Conservative government
Employment Tribunal decision.
Research which explored business customers’ use of the Business Tax Account.
Materials presented at the second UKCN consumer remedies project workshop on 9 December 2016.
Research to explore what an increasingly effortless customer experience might look like for customers across various tax and benefits regimes.
FOI response to the request about 'Customer Relationship Management' software
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