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A report outlining key findings from the first 4 waves of the HMRC Customer Experience Survey on Tax-Free Childcare and 30 hours free childcare.
Research investigating how parents make decisions about childcare and the impact on uptake of government childcare offers.
This research explored parents’ experiences of using the childcare service during the trial to help identify and learn about areas that could be improved.
This report explored whether it would be possible to conduct research with childcare providers to collect historical childcare market information.
Evaluating the effectiveness of the 2018 to 2019 Tax-Free Childcare campaign.
Research exploring the barriers preventing some eligible parents from signing up to, and using Tax-Free Childcare.
Research into views on the Annual Tax Summary and how people would like to receive.
Research into views on the Annual Tax Summary and how people like to receive it.
This research sought to understand Small and Medium Enterprise (SME) customer views on YouTube support videos.
Research exploring tax credits customers’ experiences, particularly of digital services and the move towards Universal Credit.
Research exploring individuals’ experiences of having and making a complaint, dispute or mandatory reconsideration.
This research sought to understand the experiences of customers who had started their own businesses.
This research aimed to understand why small businesses call HMRC for VAT and Corporation Tax queries.
This research sought to understand the impact of Talking Points, a webinar series run by HMRC, on agents' behaviour, business and clients.
This research explores the attitudes of business customers to data privacy and sharing when services are joined up across government.
Research exploring the enablers and barriers to the use of digital services among digitally confident tax credits customers.
This research assesses the customer impacts of a pilot for a new process for engaging customers that were deemed to be at risk of insolvency.
This research sought to identify, develop and test support options that could help prevent debt among Self Assessment customers.
This research explores the tax strategies of mid-sized business, along with how mid-sized businesses engage with tax agents and HMRC.
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