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Research on testing the effectiveness of guidance issued to VAT traders during transition from paper to online filing and payment.
Research on evaluating guidance material for customers filing online for the first time.
Research on establishing the best means of supporting new VAT traders with online filing.
Research on getting to most out of communications associated with the changes of filing and paying VAT electronically.
Research into the attitudes and barriers faced by unrepresented Corporation Tax customers when using filing their tax returns online.
Research on the reactions of small VAT and PAYE customers to communication and support concepts associated with mandatory online filing.
Research on the testing of small VAT traders and employers in relation to specific groups of people.
Research on the step by step guide to help Self Assessment customers file their returns online.
Research on testing the proposed leaflet and step by step guide to help Self Assessment customers switch from paper to online filing of returns.
Analysis of effectiveness of Corporation Tax online mandation mailshots to small agents.
Research into measuring the awareness amongst medium and large employers who will be required to file in-year returns online by April 2009.
Research on what needs to be done to assist small VAT traders and employers to meet the deadline to file VAT and PAYE returns online.
Research into assessing effectiveness of Corporation Tax online mandation mailshots.
Research on how small businesses interact with the tax system and what improvements HMRC can make to the process.
Research and analysis of new to work and pre-pensioner factsheets.
Research into providing a profile of the knowledge gaps of pensioners and pre-pensioners.
Research on understanding the reaction to and action after receiving the Tax Back mailing.
Research on understanding the best way to tell pensioners that the tax on their pensions may not be right.
Presentation of research into communication material for new employees and new pensioners.
Research on how private sector organisations have designed their operating models.
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