We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Research into the results of the 2009 Children's Centre survey.
Research looking at customers understanding and experiences of overpayment relating to the tax credits system.
Research into new and updated products within the tax credits claim pack.
Executive summary of analysis into the effectiveness of redesigned tax credits renewals guidance and recommendation for industrialisation.
Research into the move of lone parents' claims from Income Support to Child Tax Credit.
Research on revised Child Benefit claim form and guidance notes.
Research into ideas testing and identifying plans for Small and Medium Enterprises (SMEs) and agents.
Research to assess the reaction of customers to service schemes and discover how they might be improved.
Research into the nature, profile and behaviours of the financial agent community when dealing with HM Revenue and Customs.
Research on how HMRC Processing Customer Relationship Managers can help provide a better service for tax agents.
Research on the quality of service HM Revenue and Customs provides to tax agents.
Research on HMRC's phone line for agents, looking at the performance of the Agent Dedicated Line and ways the service could be improved.
Research to understand employers' opinions of HMRC products and services.
Report on understanding the strengths and weaknesses of the current format of EmployerTalk events.
Research on toolkits produced by HMRC to help agents reduce errors in their client's Self Assessment returns.
Research on the role agents play in the tax compliance of small and medium enterprises.
Research on why employers use HMRC's Employer Orderline to request paper copies of stationery rather than using electronic or online versions.
Research into the effect the Construction Industry Scheme is having on businesses.
This working note explains how customer experience is measured using information from HMRC Customer Surveys.
Research into the evaluation of research and development of tax credit schemes.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).