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This report details the findings from the 2019 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
This report describes the main findings from HMRC's annual perceptions research.
Research into large businesses' experiences of dealing with HMRC, their views on administration of tax policy and wider influences on their attitudes to tax.
This report details the findings from the 2021 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
This report describes the main findings from HMRC's annual stakeholder research.
Research exploring different types of employment contract within the working population of the UK.
HMRC commissioned research to explore the UK cryptoasset market.
Research to explore what an increasingly effortless customer experience might look like for customers across various tax and benefits regimes.
HMRC commissioned research to explore the saving behaviours and profiles of savings allowance beneficiaries.
HMRC commissioned qualitative research to understand what ‘ease’ and ‘getting things right’ means to customers.
The research provides an understanding of how more complex incomes can affect a self-employed customer’s ability to manage their finances and tax affairs.
HMRC commissioned research to survey awareness of and preparedness for Making Tax Digital amongst VAT registered businesses below the VAT threshold.
HMRC commissioned research to understand the barriers to compliance.
Research exploring the preparedness and support requirements of customers in response to Making Tax Digital for Income Tax Self Assessment mandation in April 2024
HMRC commissioned research with landlords and letting agents on reactions to a proposed withholding concept.
HMRC commissioned research to explore business taxpayers' views on concepts which might inform part of a future, single financial account.
This research aimed to understand how businesses handle plastic packaging as well as the potential impact of a new tax.
Research to understand the economic and social benefits of the Money Service Business sector in the UK.
Research exploring the impact of the COVID pandemic on businesses and aiming to understand the effectiveness of a model created to target communications and ensure fair debt collection.
Research that explored awareness and understanding of, and attitudes to, the pension tax system, and individuals’ and employers’ reactions to alternative systems.
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