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Research into helping HM Revenue and Customs understand why some customers don’t file their Self Assessment return.
Research to explore the impact of Capital Gains pilot letters on customer behaviour.
Research exploring the impact of Capital Gains Tax pre-pilot letters on customer behaviour.
Research on the main Capital Gains Tax pilot to test customer understanding of onlne and written communications.
Research into finding which small and medium enterprises need help from HMRC.
Research to help HMRC understand and reduce the amount of businesses operating in the hidden economy.
Research into forming methods for future study of the hidden economy.
Research to find out why businesses enter and operate in the Hidden Economy.
Research to look at the services small and medium enterprises need from HMRC.
Research to look at how small and medium enterprises view their tax responsibilities.
Research into HMRC using targeted communications for Self Assessment, based on customer circumstances and need.
Research on how well customers understand the Tax Calculation and guidance sent by HMRC to those who have paid too much or too little tax.
Research into how small employers operate the Income Tax and National Insurance contributions systems.
Research to check agents' awareness and preparation for PAYE Real Time Information.
Research on employers taking part in the Real Time Information pilot.
Research on customers expectations of HM Revenue and Customs' digtal services.
Research on the effectiveness of using Core Messaging in communications.
Research to understand how PAYE Real Time Information may affect employees.
Research to test Real Time Information online help and guidance for employers.
Research into understanding employer attitudes to compliance and penalties for PAYE Real Time Information.
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