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These documents summarize the findings of the five years after evaluation study.
These documents summarize the findings of the one year after evaluation study.
The customer satisfaction survey is used as a continuous measure of customer service satisfaction.
Research undertaken to gather customers' views on providing a digital signature.
Research on using behavioural insights to support and improve project delivery processes within government..
Report on the economic impact on businesses of regulation from the Driver and Vehicle Standards Agency (DVSA).
Evaluation following the second year’s operation of the first smart motorway all lane running scheme, the M25 junction 23 to 27.
Evaluation following the second year’s operation of the first smart motorway all lane running scheme, the M25 junction 5 to 7.
Report covering complaints referred for Independent Complaints Assessor review between 1 April 2015 and 31 March 2016.
An independent report produced for the Science Advisory Council (SAC) by Cambridge Centre for Smart Infrastructure and Construction.
Highlights the achievements of the MCA, the progress the organisation has made and plans for the future.
This document summarises the findings of a one year after evaluation study.
A peer review of the 'First interim evaluation of the impacts of High Speed 1' report.
A first interim evaluation analysis of the High Speed 1 railway from St Pancras to the Channel Tunnel.
Report covering complaints referred for Independent Complaints Assessor review between 1 April 2014 and 31 March 2015.
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