The Charity Commission
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Whether you’re a new or experienced trustee, our guidance will help you increase your knowledge and understanding so that you can fulfil your trustee role with confidence.
How to set up and use your new ‘Charity Commission Account’ to access online services on behalf of your charity.
The Charity Commission has launched a statutory inquiry into GiftingHumanity after the charity failed to act on a legal Order issued by the regulator.
The Charity Commission, the regulator of charities in England and Wales, has appointed Interim Managers to Eldonian Community Trust Limited.
A thank you to all trustees
Blog post
As we begin Trustees’ Week 2024, David Holdsworth thanks the hundreds of thousands of trustees in England and Wales who take on this role for the good of others.
Charity Commission case reports, decisions made, inquiry reports, regulatory alerts and statements on live cases.
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What we do
We register and regulate charities in England and Wales, to ensure that the public can support charities with confidence.
The Charity Commission is a non-ministerial department.
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Contact The Charity Commission
Contact Centre
Our advisors are available Monday to Friday, 9am to 5pm, except for Wednesday between 12:00pm and 1pm when we are closed for staff training.
0300 066 9197
Calls are charged at standard rate. Call charges and phone numbers - https://www.gov.uk/call-charges
Our telephony lines will close to new calls no later than 4.45pm each afternoon and no later than 11.45am each Wednesday morning, to allow us to reach customers who are already waiting.
Charity Commission Contact forms.
https://forms.charitycommission.gov.uk
Find out how to get a password or log in to Charity Commission online services.
https://www.gov.uk/guidance/online-services-for-charities
You can write to us at the address below, but you will get a much quicker answer by using the phone.
Charity Commission
PO Box 211
Bootle
L20 7YX
The Charity Commission is committed to providing a quality service to all our customers, and we expect everyone who comes into contact with our staff to treat them with respect.
Read our unacceptable customer behaviour policy and procedure.
https://www.gov.uk/government/publications/charity-commission-unacceptable-customer-behaviour-policy-and-procedure
Report a serious incident on behalf of a charity’s trustee body
You may experience technical issues with the Reporting Serious Incidents (RSI) form. We apologise for any inconvenience.
If you require help, please contact us on 0300 066 9197 during our opening hours of 9am to 5pm Monday to Friday.
Charities must report serious incidents to us, and explain how incidents are being dealt with
Find out how to report serious incidents and what to report.
https://www.gov.uk/guidance/how-to-report-a-serious-incident-in-your-charity
Whistleblowing
Find out what sort of wrongdoing you can report to the Charity Commission, and how to report it.
https://www.gov.uk/guidance/report-serious-wrongdoing-at-a-charity-as-a-worker-or-volunteer
Freedom of Information (FOI) requests
Read our privacy notice about how we process your data when you submit a Freedom of Information (FOI) request
www.gov.uk/government/publications/charity-commission-freedom-of-informationenvironmental-information-regulations-request-privacy-notice
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
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Read about the types of information we routinely publish in our Publication scheme. Find out about our commitment to publishing in Welsh. Our Personal information charter explains how we treat your personal information. Read our policy on Social media use. Find out About our services.