Guidance

Reimbursing out-of-pocket expenses: caseworker guidance

Tells HM Passport Office staff how to reimburse a customer if we have made an error and caused them out of pocket expenses.

• From: HM Passport Office
• Published: 13 October 2020
• Last updated: 10 November 2022 — See all updates

Documents

Compensation: reimbursing customers for out of pocket expenses (accessible)

HTML

Compensation: reimbursing customers for out of pocket expenses

PDF, 221 KB, 11 pages

Details

This guidance tells HM Passport Office staff in Application Processing Centres (APCs) how to reimburse a customer for out of pocket expenses (OPE) caused by errors made by HM Passport Office.

Published 13 October 2020
Last updated 10 November 2022 + show all updates

1. 10 November 2022

   Updated guidance published.

2. 13 October 2020

   First published.