Guidance

Reimbursing out-of-pocket expenses: caseworker guidance

Tells HM Passport Office staff how to reimburse a customer if we have made an error and caused them out of pocket expenses.

Documents

Details

This guidance tells HM Passport Office staff in Application Processing Centres (APCs) how to reimburse a customer for out of pocket expenses (OPE) caused by errors made by HM Passport Office.

Updates to this page

Published 13 October 2020
Last updated 10 November 2022 + show all updates
  1. Updated guidance published.

  2. First published.

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