Housing Benefit speed of processing statistics: methodology note
Information about Housing Benefit speed of processing statistics methodology.
Applies to England, Scotland and Wales
Documents
Details
The Housing Benefit (HB) speed of processing statistics show the volume of new HB claims and change of circumstances to existing HB claims processed:
- by each local authority
- per month or quarter
The statistics are released quarterly.
Updates to this page
Published 27 October 2021Last updated 30 October 2024 + show all updates
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Updated the methodology note. The latest release of speed of processing statistics has been published today (30 October 2024).
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Added information to sections 10 (Status of the statistics) and 12.1 (Known issues). The latest release of speed of processing statistics has been published today (31 January 2024).
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Added information to section 4.4 (Statistics calculations) about quarterly average year-end calculations. This includes a table showing how the quarterly speed of processing at year-end is calculated. The latest release of speed of processing statistics has been published today (27 April 2022).
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First published.