Official Statistics

Housing Benefit statistics on speed of processing 2019 to 2020

Statistics on the average number of days to process a new Housing Benefit claim or a change in circumstance of an existing claimant.

Documents

Tables: January to March 2020 (quarter 4)

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Tables: October to December 2019 (quarter 3)

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Statistical release: July to September 2019 (quarter 2, 2019 to 2020)

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Tables: July to September 2019 (quarter 2)

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Statistical release: April to June 2019 (quarter 1, 2019 to 2020)

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Tables: April to June 2019 (quarter 1)

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Details

Speed of processing is a measure of the average time it takes to process a:

  • new Housing Benefit claim
  • change in circumstance of an existing Housing Benefit claimant

The average time is measured in calendar days, rounded to the nearest day.

Updates to this page

Published 30 October 2019
Last updated 4 September 2020 + show all updates
  1. Revised version of the data tables for January to March 2020 (quarter 4). Revisions to Table 2c have been made after a processing issue meant incorrect figures were provided for some Local Authorities on the speed of processing for January 2020. Table 2c has been adjusted so that the correct rounded figures are included for the data at January 2020. All other data remains the same.

  2. Published the latest Housing Benefit speed of processing statistics for the period January to March 2020. This is also known as quarter 4 for financial year 2019 to 2020.

  3. Published the latest Housing Benefit speed of processing statistics for the period October to December 2019. This is also known as quarter 3.

  4. Published the latest Housing Benefit speed of processing statistics for the period July to September 2019. This is also known as quarter 2.

  5. Published a revised version of the data tables. In row 181 of tables 2a and 2b, the New Claims entries for April, May and June 2019 now read '..' instead of '0'. The '..' indicates missing or incomplete data, or data of insufficient quality to publish. No other changes to the data have been made.

  6. First published.

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