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  1. Home
HMRC internal manual

Complaints from External Customers about the Conduct of HMRC staff Guidance

From:
HM Revenue & Customs
Published
20 December 2023
Updated:
21 May 2024 - See all updates
  1. Back to contents
  2. CECCG13000

CECCG13000 - Complaints Handling Procedure: Contents

  1. CECCG13100
    Overview
  2. CECCG13200
    Access to the complaints system
  3. CECCG13300
    Action required by managers of staff subject to a complaint
  4. CECCG13400
    Referral procedure for complaints handling staff
  5. CECCG13500
    Information and documentation required by Internal Investigations
  6. CECCG13600
    Referral procedure for all other staff
  7. CECCG13700
    Recording a complaint
  8. CECCG13800
    Resolving a complaint
  9. CECCG13950
    Contact with the complainant

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