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Updates: Complaints from External Customers about the Conduct of HMRC staff Guidance

2024

21 May 2024 published amendments

Complaints Handling Procedure: Contact with the complainant

Amendments and addition to content following feedback on this page. Liaison with Phil Rowe in CCAST to agree amendments.

30 January 2024 published amendments

15 January 2024 published amendments

Complaints Handling Procedure: Contents

Manual to be published on gov.uk

9 January 2024 published amendments

2023

14 December 2023 published amendments

8 December 2023 published amendments

28 November 2023 published amendments

21 November 2023 published amendments

Complaints from External Customers about the Conduct of HMRC staff Guidance: Introduction

Archive - no longer needed/being replaced

Complaints from External Customers about the Conduct of HMRC staff Guidance: Scope of this guidance

Old guidance link updated to new Upholding our Standards of Conduct
Archive page - no longer needed/being replaced.

Complaints from External Customers about the Conduct of HMRC staff Guidance: The law

Archive - no longer needed/being replaced.

Complaints from External Customers about the Conduct of HMRC staff Guidance: Definition of a complaint

Archive - no longer needed/being replaced.

Roles and responsibilities of the Independent Office of Police Conduct (IOPC) and Internal Investigations: contents

Archive - no longer needed/being replaced.

Complaints handling procedure: Contents

Archive - no longer needed/being replaced.

Complaints that meet the mandatory criteria - investigations by the IOPC: contents

Archive - no longer needed/being replaced.

Discontinuing an investigation: contents

Archive - no longer needed/being replaced.

Complaints from External Customers about the Conduct of HMRC staff Guidance: Complaints that do not meet the IOPC mandatory referral criteria but do contain potential misconduct matters

Archive - no longer needed/being replaced.

Complaints from External Customers about the Conduct of HMRC staff Guidance: Contact with the complainant

Archive - no longer needed/being replaced.

Scotland and Northern Ireland: Contents

Archive - no longer needed/being replaced.

Complaints from External Customers about the Conduct of HMRC staff Guidance: The Adjudicator

Archive - no longer needed/being replaced.

Complaints from External Customers about the Conduct of HMRC staff Guidance: Complaints received directly by the IOPC

Archive - no longer needed/being replaced.