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An executive summary of the quantitative findings from the Insolvency Service’s annual Customer Satisfaction survey.
A summary report of findings from the 4th wave of research on the Green Deal customer journey.
Digital radio action plan
Research into large businesses' experiences of dealing with HMRC, their views on administration of tax policy and wider influences on their attitudes to tax.
This research explored how Making Tax Digital for VAT has changed small businesses’ record-keeping behaviour and whether it has reduced scope for error in VAT submissions.
First published during the 2019 to 2022 Johnson Conservative government
The Consumer Prices Index (CPI) and the Retail Prices Index (RPI) measure the changes from month to month in the cost of a representative 'basket' of goods and services bought by consumers within the UK. This involves weighting together price...
Qualitative research with employers and agents to understand customer experiences of applying for the Coronavirus Job Retention Scheme.
Estimates of the direct and indirect energy intensity of the Consumer Prices Index.
Measuring Council Tax and non-domestic rating customer perceptions.
Research into large businesses' customer experience of HMRC.
When tests to detect COVID-19 are commonly used (use cases) and what to consider when deciding which type of test to employ.
Upper Tribunal Administrative Appeals Chamber decision by Judge Perez, John Hutchinson and Suzanna Jacoby on 18 April 2024.
Research into the way HM Revenue and Customs communicates with tax credit and Child Benefit customers.
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