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This report presents findings from qualitative research to test taxpayers' understanding of a revised version of HMRC's Customer Charter.
A survey monitoring customer satisfaction in the communications market.
This report details the findings from the 2021 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
This document contains information on: Unreasonably Persistent Customer Contact
First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government
An executive summary of the qualitative findings of research undertaken with debtors and creditors exploring experiences of unmanageable debt and actions to resolve it.
The HMRC customer survey annual report describes the main findings from the 2015 customer survey.
Data on UK Visas and Immigration (UKVI) customer service operations.
This qualitative research explored the customer and agent experience of applying for the Self-Employment Income Support Scheme.
Research on results of the HMRC Customer Survey for 2008 to 2013.
The HMRC Customer Survey Annual Report describes the main findings from the latest wave of data collection (2014 to 2015).
Research to explore how HMRC customers are likely to respond to digital Self Assessment services and why, to inform service design.
An executive summary of the quantitative findings from the Insolvency Service’s annual customer service survey.
Externally commissioned research exploring customer perceptions of personalised digital prompts in online Self Assessment forms.
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