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This report details the findings from the 2018 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
CMA launches new investigation to protect consumers following complaints about unregulated will-writing, online divorce, and pre-paid probate services
The IPO customer charter sets out our approach to supporting innovation and creativity through excellent customer service.
First published during the 2022 to 2024 Sunak Conservative government
This report details the findings from the 2017 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
This report details the findings from the 2020 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
Data on UK Visas and Immigration (UKVI) customer service operations.
This report describes the main findings from the department's 2022 customer survey.
The campaign supports the IPO's commitments to raise public understanding, and ultimately respect, for IP rights.
Product Recall for Automatic Label Tags Rewinding Rewinder Machine presenting a serious risk of electric shock.
This report outlines how grouping non-domestic customers into attitudes towards smart metering, business and energy can be utilised to increase engagement with smart meters.
Employment Tribunal decision.
The latest information from the Crown Commercial Service to help government, public and third sector organisations buy common goods and services.
Research with customers who need extra help to update our understanding of their experience of accessing support with their taxes through voluntary and community sector organisations, and HMRC.
Product Recall for Lacura His & Her Cozmo Eau de Parfum presenting a risk of cuts.
A research paper from the FCA
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