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A statement from the CMA on consumer protection law in relation to cancellations and refunds due to coronavirus
Data on UK Visas and Immigration (UKVI) customer service operations.
Smart Data research reports into accreditation of third party providers and customer experience guidelines.
A research paper from the FCA
Consumer Council for Water (CCW) represents water and sewerage consumers in England and Wales and takes up unresolved complaints. CCW is an executive non-departmental public body, sponsored by the Department for Environment, Food & Rural Affairs .
Tells HM Passport Office staff how to deal with applications from customers who cannot sign their passports when they receive it.
First published during the 2022 to 2024 Sunak Conservative government
First published during the 2016 to 2019 May Conservative government
Research into large businesses' experiences of dealing with HMRC, their views on administration of tax policy and wider influences on their attitudes to tax.
Employment Tribunal decision.
Understand how intellectual property crime and infringement affects consumers.
This collection brings together all customer updates published by the Crown Commercial Service (CCS).
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