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Bring photo ID to vote Check what photo ID you'll need to vote in person in the General Election on 4 July.
This report describes the main findings from the department's 2019 customer survey.
This report describes the main findings from the department's 2021 customer survey.
This report describes the main findings from the department's 2022 customer survey.
The HMRC Customer Survey Annual Report describes the main findings from the 2016 Customer Survey.
Measuring Council Tax and non-domestic rating customer perceptions.
The Insolvency Service’s performance against its 2014 to 2015 customer measures.
The IPO customer charter sets out our approach to supporting innovation and creativity through excellent customer service.
Analysis of the 2011 telephone survey of tax credit and Child Benefit customers.
Qualitative research to understand the customer journey of small, micro and nano businesses that cannot meet their tax liabilities.
Research into the way HM Revenue and Customs communicates with tax credit and Child Benefit customers.
Tells HM Passport Office staff how to communicate with customers.
Externally commissioned survey research exploring customer preferences for method of engaging with HMRC and for using digital channels.
Materials presented at the launch of the UKCN consumer remedies project on 20 September 2016.
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