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Bring photo ID to vote Check what photo ID you'll need to vote in person in the General Election on 4 July.
Learning Records Service Customer Scrutiny Group provides advice on Learning Records Service business priorities, monitors performance against service levels and acts as a point of escalation on issues such as data management and security.
Research to understand how trigger prompts affect customer experiences of completing their Self Assessment tax return.
How we contact customers when carrying out surveys, information we’ll never ask for and details of current surveys.
Qualitative research to explore how HMRC customers form opinions of their experience with us, to help inform the future HMRC Customer Survey.
This working paper explains how customer experience is measured using information from the HMRC Customer Survey
Research on results of the HMRC Customer Survey for 2008 to 2013.
Research into large public bodies' experience of HM Revenue and Customs services.
Analysis of results of the HMRC Customer Survey for 2008 to 2011.
Research on results of the HMRC Customer Survey for 2008 to 2012.
Procurement options available from the Crown Commercial Service for the public sector.
Measuring Council Tax and non-domestic rating customer perceptions.
Research into the Large Business Customer Survey results from 2009.
Upper Tribunal Administrative Appeals Chamber decision by Mrs Justice Williams, Judge Wikeley and Judge Citron on 22nd April 2024.
Research on reducing error and fraud and the transition to Universal Credit.
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