We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
This notice is provided in accordance with data protection legislation which incorporates the General Data Protection Regulations (GDPR).
How we support HM Revenue and Customs, the Valuation Office Agency and the Home Office to learn from complaints and work with them to improve their service.
This multi-phase research project was undertaken to understand customer attitudes, experiences and outcomes at different points of the smart meter customer journey.
Through championing smart data, we are facilitating the data economy to drive growth and innovation, and to enable services that ensure businesses and consumers get more for their money.
This document summarises the Department for Work and Pensions' (DWP's) policy on the retention of information relating to its transgender customers.
Research to understand how trigger prompts affect customer experiences of completing their Self Assessment tax return.
Data on UK Visas and Immigration (UKVI) customer service operations.
Report assessing customer experiences of public and private business support.
Research on customers expectations of HM Revenue and Customs' digtal services.
Check a list of recent emails from HMRC to help you decide if the email you've received is a scam.
Advice on writing clear notices and maximising replies to your FSNs.
Procurement options for gas, electricity and liquid fuel available from the Crown Commercial Service for public sector organisations.
This report contains the findings of qualitative research for the development of the new State Pension.
Research exploring the enablers and barriers to the use of digital services among digitally confident tax credits customers.
Smart meters put consumers in control of their energy use, allowing them to adopt energy efficiency measures that can help save money on their energy bills and offset price increases.
The latest information from the Crown Commercial Service to help government, public and third sector organisations buy common goods and services.
These enhancements have been designed to support HM Land Registry customers to manage their applications in the portal better.
Find out which online gambling free games and bonuses you offer are liable to tax, and how to calculate your liability.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).