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What behaviour we consider to be unacceptable and the steps we may take to deal with such behaviour.
This page brings together departmental annual status reports on customer service telephone lines.
A collection of documents reporting on our work in 2020 to 2021 and setting out our plan for 2021 to 2022.
Guide for suppliers on a Crown Commercial Service (CCS) commercial agreement, who supply common goods and services to the public sector.
Ipso MORI reports on surveys of business property owners and local authorities, carried out for the Valuation Office Agency 2012 to present.
Research on the customer experience of government funded business support services. BIS research paper 155.
This page sets out how we can work together to deliver an effective, efficient and consistent service.
Tells HM Passport Office staff how guidance changes for customers when they move across an age boundary while we are processing their application.
Research to explore how HMRC customers are likely to respond to digital customer services and why, to help inform service design.
This report details the findings from the 2018 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
Documents that we may need to see about you and your company as part of our due diligence processes
This research sought to identify, develop and test support options that could help prevent debt among Self Assessment customers.
The CMA has secured commitments from 2 of the largest digital players, Amazon and Meta, in 2 separate cases, benefitting sellers and customers by ensuring fair competition on their retail platforms.
This report describes the main findings from the 2017 survey and includes the results for each of the 3 groups.
This report describes the main findings from the department's 2022 customer survey.
This report details the findings from the 2022 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
Bank scores reveal what’s out there for customers and holds providers to account during time of financial pressure
An executive summary of the quantitative findings from the Insolvency Service’s annual customer service survey.
Check the goods you export from the UK meet the relevant rules of origin and provide proof of where the goods originate from.
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